Customer Support Specialist

Test Admin Company is seeking a friendly, detail-oriented Customer Support Specialist to deliver timely, high-quality assistance to customers across phone, email, and chat. The ideal candidate has at least two years of customer support experience, communicates clearly and empathetically, and can troubleshoot issues efficiently while maintaining accurate support records.

• Respond to customer inquiries through phone, email, and chat in a professional, friendly, and timely manner.
• Investigate, troubleshoot, and resolve customer issues, escalating complex cases when appropriate.
• Provide clear guidance on products, services, policies, and next steps.
• Document customer interactions, issues, and resolutions accurately in the support system.
• Maintain a high standard of customer care by demonstrating patience, empathy, and ownership of each case.
• Identify recurring customer issues and share feedback with the relevant team to support service improvements.
• Follow established support processes, quality standards, and response-time expectations.

• At least 2 years of experience in a customer support, customer service, or similar customer-facing role.
• Experience handling customer inquiries through phone, email, and live chat.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Patience, empathy, professionalism, and a customer-first mindset.
• Strong attention to detail and ability to document interactions accurately.
• Ability to manage multiple requests and prioritize tasks effectively.
• Experience with helpdesk software such as Zendesk is a plus.

• Opportunity to contribute directly to a growing travel company.
• Collaborative small-team work environment.
• Hands-on experience supporting customers across multiple communication channels.

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